Online Payment
How do I make a payment online?
What type of payment cards can I use to make online payments?
How do I know my payment was successfully received?
How will I receive my ticket?
What should I do if I still do not receive my ticket before my travel date?
Can I return to the Website to pay if i am not ready to pay at the time of making my booking?
What if my attempt to pay online fails, what should i do?
How many e-mails will i receive when I book and pay online?
Can I cancel my booking once payment has been successfully made and i have received my electronic ticket?
Can I cancel my booking once payment has been
successfully made but i have not received my electronic ticket?
Is the online payment service available to everyone?
Who do I contact if i have further questions?
How can I make a payment online?
In UK, payment can be made using major credit or
debit cards.
In Nigeria, you will need to have a debit or cash card that has
the 'INTERSWITCH' logo on the back of the card. To make a payment
online all you need to do is;
- Follow the steps to make your travel bookings online.
- Enter your email address to confirm your booking.
- If you making a booking departing from anywhere in Nigeria, you will be given the option to 'Pay Now'.
Click on the 'Pay Now' button, this will take
you to the secure 'INTERSWITCH' site.
- Enter your debit card number, the expiry date and your debit
card's four digit PIN number.
- Your payment request will then be processed, once processing
is completed, you will be taken back to your booking confirmation
page where the results of your payment will be detailed in the
'PAYMENT DETAILS' section.
- Once payment has been received by Virgin Nigeria, you will receive
your travel electronic tickets via e-mail. This ticket will contain
your itinerary, ticket number and will be valid for travel.
What type of payment cards can I use to make online payments?
For travel from the UK, payment can be made using
major credit or debit cards.
For travel out of Nigeria, Virgin Nigeria at
present, only accepts Debit or Cash cards that has the
Interswitch logo displayed on the back of the card.
How do I know my payment was successfully received?
Successful receipt of payment will be displayed in the 'PAYMENT DETAILS' section of the booking confirmation page.
How and when will I receive my ticket?
Once your payment has been received by Virgin Nigeria,
your ticket will be sent to you via email in the form of an
electronic ticket or e-ticket. This would normally be within a few
hours .
What should I do
if I still do not receive my ticket before my travel date?
Kindly proceed to the airport with your booking reference.
Present the booking reference to our ticketing agent and you will be
issued your ticket.
Can I return to the website to pay if I am not ready to pay at the time of making my booking?
Yes you can. Once you are ready to make a
payment, revisit the Virgin Nigeria website and click on the 'Manage
My Booking' located on the left hand menu bar. You will need to
enter you booking reference number and the last name of the
passenger. Once the booking has been retrieved, you will be given
the opportunity to make a payment again. Bookings done via the call
centre or any of the Virgin Nigeria ticketing offices can also be
paid for online.
What if my attempt to pay online fails, what should I do?
Your booking is still valid for 48 hours or 2 hours before departure (whichever is earlier) and so, if your attempt to pay online fails,
click on the 'Manage My Booking' located on the left hand menu of the website, enter your booking reference number and last name of the passenger.
You will be given the opportunity to pay again using your
Interswitch debit card.
How many e-mails will I receive when I book and pay online?
You will receive 2 emails, the first email is your booking confirmation. The second email you receive is your electronic ticket. You will need to print and produce a copy of your electronic ticket in order to check in for your flight.
Can I cancel my booking once payment has been successfully
made and i have received my electronic ticket?
No. Once your payment request has been successfully
made, you will need to follow the terms and conditions specific
to your ticket as it relates to refunds.
Can i cancel my booking once payment has been successfully made but i have not received my ticket?
No. Once your payment request has been successfully made, you will need to wait for your e-ticket and follow the terms and conditions specific to your ticket as it relates to refunds.
Is the online payment service available to everyone?
At present, online payment is only available to customers within
Nigeria and UK paying for tickets that are departing from within
Nigeria fared in Naira or from the UK fared in Pound Sterling. We
continue to add locations where the online payment is available to
all our other customers based in other countries. Please note that
customers in Johannesburg can make payments using major Credit and Debit cards. To make payments using your Debit or Credit card, please
contact your local Virgin Nigeria office.
Who do i contact if I have further questions?
If you have further questions, please contact us or email us
online.payments@virginnigeria.com
Chauffeur car service in the UK and Johannesburg
Who is eligible?
How do I book?
When do I need to book my ground transport?
Can I make changes once I have booked?
What is the range of the chauffeur car service?
Can I travel beyond the range of the FREE chauffeur car?
What time will the car pick me up?
What if my car is late arriving to pick me up?
What if I am late to the pick up point?
Where will the driver wait for me?
Where will I be dropped off at the airport?
How big are the vehicles?
Special requests
Contact numbers for Ground Transfer Bookings
WHO IS ELIGIBLE?
You must be travelling in Business Class on Virgin Nigeria Airways on an adult fare booked into J or D booking classes. Discounted Business Class tickets booked into other booking classes are not eligible for ground transfer options.
HOW DO I BOOK?
Talk to your local Virgin Nigeria Office, for details, please visit our
reservations page or call us on one of our dedicated Virgin ground transfer contact numbers listed below.
When you book, you will need to provide your booking reference number, the pick up and drop off addresses including postal codes, and a contact number we can use to contact you at these addresses (such as an international mobile number). We are unable to book transport for you without a local contact number.
WHEN DO I NEED TO BOOK MY GROUND TRANSPORT?
We recommend you book your ground transport as soon as you have booked your flight ticket.
For chauffeur car transfers, you will need to book 24 hours before departure of the flight in question.
CAN I MAKE CHANGES ONCE I HAVE BOOKED?
Yes, you can change your transport details as long as you notify us at least 12 hours prior to departure.
WHAT IS THE RANGE OF THE CHAUFFEUR CAR SERVICE?
The chauffeur service range includes to/from Gatwick to any mainland UK destination in counties south of UK and including Lincolnshire, Nottinghamshire, Derbyshire, Staffordshire, Shropshire, Powys, and Ceridigion.
For UK addresses outside this range, the chauffeur service will take you to/from the closest regional airport from the following list; Inverness, Aberdeen, Edinburgh, Glasgow, Teesside, Newcastle, Leeds, Bradford, Manchester, Belfast, Isle of Man, Jersey, Guernsey. You will need to arrange your connecting flight to/from these regional airports yourself and advise us of the flight details.
CAN I TRAVEL BEYOND THE RANGE OF THE FREE CHAUFFEUR CAR?
No, the complimentary areas either take you to your destination or from your nearest regional airport.
WHAT TIME WILL THE CAR PICK ME UP?
Depending on your pick up address, we will let you know the pick up time when you make your booking (it might be the next day if you are calling in Nigeria)
If you want to be picked up later than this recommended time, we can arrange this but at your own risk and will not be able to offer compensation or transfer you onto another airline if you miss your flight. We do, however, welcome early pick ups.
WHAT IF MY CAR IS LATE ARRIVING TO PICK ME UP?
If you car has not arrived within 10 minutes of the agreed pick up time call Virgin Nigeria on 0870 403 1212
WHAT IF I AM LATE TO THE PICK UP POINT?
Again, call Virgin Nigeria on 0870 403 1212 to let us know. The longest a chauffeur will be able to wait for you is 30 minutes beyond the agreed pick up time. If you call us and want the chauffeur to wait for more than 30 minutes, we will try our best to accommodate your request but this may not always be possible.
If you don't let us know by 30 minutes beyond the agreed pick up time, we will assume that you no longer require the car and we will advise the chauffeur that their services are no longer required.
WHERE WILL THE DRIVER WAIT FOR ME?
For journeys to the airport, the driver will wait for you kerb side outside the main entrance to your building. The car will display a Virgin Nigeria sign.
For journeys from Gatwick, you need to collect your car at the Virgin Atlantic Upper Class limo service desk immediately on your left in the arrivals hall next to Travelex foreign exchange desk
WHERE WILL I BE DROPPED OFF AT THE AIRPORT?
Your chauffeur will use Virgin Atlantic’s Drive Thru service.
HOW BIG ARE THE VEHICLES?
The cars are normally able to carry a maximum of 3 passengers with a maximum of 3 large suitcases. See Special Requests below if you need a larger car.
SPECIAL REQUESTS
Can I take other passengers in the car with me? Yes, you can take other people travelling to/from the same airport to/from the same address, up to the capacity of the car.
Can I share my car with another eligible passenger travelling in Business Class from a separate address? Yes, if the address is on route so the journey would be convenient for both of you. Pick up times may need to be adjusted - call Virgin Nigeria to discuss.
Can I request child seats for my children? Yes, as long as you provide 24 hours notice before the flight in question. We will do our best but cannot guarantee provision for requests made later than this.
Can I make other special requests such as for a larger car for example?
Special requests for features such as these must be made at least 24 hours before the flight in question. We will do our best to arrange your request but cannot guarantee in all cases.
CONTACT NUMBERS FOR GROUND TRANSFER BOOKINGS
Gatwick +44 844 412 1788
Lagos +234 (1) 271 1111 or (1) 460 0505
Abuja +234 (9) 461 0505
Port Harcourt +234 (84) 46 0505
Douala +237 342 7627 or 342 7628
Accra +233 21 70 12 606 or +233 21 70 12 607 or +233 21 70 12 608
|
