How do I make a payment online?
What type of payment cards can I use to make online payments?
How do I know my payment was successfully received?
How will I receive my ticket?
What should I do if I still do not receive my ticket before my travel date?
Can I return to the Website to pay if i am not ready to pay at the time of making my booking?
What if my attempt to pay online fails, what should i do?
How many e-mails will i receive when I book and pay online?
Can I cancel my booking once payment has been successfully made and i have received my electronic ticket?
Can I cancel my booking once payment has been successfully made but i have not received my electronic ticket?
Who do I contact if i have further questions?

Payment for ticket priced in Pound Sterling or US Dollars can not be made online at the moment.

For reservations fared in Naira, you will need to have an INTERSWITCH, ETRANZACT OR VISA payment card to make online payment. Online payment can be made for reservations fared in Ghanaian Cedes using ETRANZACT payment cards only. Please follow the steps below to make payment your travel bookings online;

1. Enter your email address to confirm your booking.
2. If your booking is priced in Naira, you will be given the option to make payment using either an INTERSWITCH, ETRANZACT or VISA payment card. For booking priced in Ghanaian Cedes, you will be given the option to make payment using an ETRANZACT payment card. Click on the 'Pay Now' button, this will take you to the secure 'INTERSWITCH', 'ETRANZACT' or 'VISA' payment site depending on your selection.
3. Enter the relevant card information on the secured page displayed.
4. Your payment request will then be processed, once processing is completed, you will be taken back to your booking confirmation page where the results of your payment will be detailed in the 'PAYMENT DETAILS' section.
5. Once payment has been received by Virgin Nigeria, you will receive your travel electronic tickets via e-mail. This ticket will contain your itinerary, ticket number and will be valid for travel. If you do not receive your travel electronic ticket before your travel date, kindly proceed to our ticket desk at the airport on your travel date with your booking reference.

What type of payment cards can I use to make online payments?
For ticket priced in Ghanaian Cedes, payment can be made using ETRANZACT payment cards.

For travel priced in Naira, Virgin Nigeria accepts payment cards that has the Interswitch, Etranzact or VISA logo displayed on the card.

How do I know my payment was successfully received?
Successful receipt of payment will be displayed in the 'PAYMENT DETAILS' section of the booking confirmation page.

How and when will I receive my ticket?
Once your payment has been received by Virgin Nigeria, your ticket will be sent to you via email in the form of an electronic ticket or e-ticket. This would normally be within a few hours.  .

What should I do if I still do not receive my ticket before my travel date?
Kindly proceed to the airport with your booking reference. Present the booking reference to our ticketing agent and you will be issued your ticket.

Can I return to the website to pay if I am not ready to pay at the time of making my booking?
Yes you can. Once you are ready to make a payment, revisit the Virgin Nigeria website and click on the 'Manage My Booking' located on the left hand menu bar. You will need to enter you booking reference number and the last name of the passenger. Once the booking has been retrieved, you will be given the opportunity to make a payment again. Bookings done via the call centre or any of the Virgin Nigeria ticketing offices can also be paid for online.

What if my attempt to pay online fails, what should I do?
Your booking is still valid for 24 hours or 2 hours before departure (whichever is earlier) and so, if your attempt to pay online fails, click on the 'Manage My Booking' located on the left hand menu of the website, enter your booking reference number and last name of the passenger. You will be given the opportunity to pay again.

How many e-mails will I receive when I book and pay online?
You will receive 2 emails, the first email is your booking confirmation. The second email you receive is your electronic ticket. You will need to print and produce a copy of your electronic ticket in order to check in for your flight.

Can I cancel my booking once payment has been successfully made and i have received my electronic ticket?
No. Once your payment request has been successfully made, you will need to follow the terms and conditions specific to your ticket as it relates to refunds.

Can I cancel my booking once payment has been successfully made but i have not received my ticket?
No. Once your payment request has been successfully made, you will need to wait for your e-ticket and follow the terms and conditions specific to your ticket as it relates to refunds.

Who do I contact if I have further questions?
If you have further questions, please contact us or email reservations@virginnigeria.com